If you are using an Aiwit doorbell, you may encounter some common issues. In this article, we will provide a detailed description of common problems with Aiwit doorbells and provide solutions. Whether it’s a WiFi signal issue, a password error, or hardware failure, we will provide useful information to help you troubleshoot and resolve any issues with your Aiwit doorbell.
It is expected that this article will be updated in August/September.
Why aiwit doorbell not connecting to wifi
There are several reasons why your Aiwit doorbell may not be able to connect to your WiFi. The most common causes are weak WiFi signal, incorrect password, and hardware failure.
Wifi signal problem:
Poor wifi signal can lead to wrong password and no wifi connection.
Since the Aiwit doorbell is usually installed at the door, it may be far away from the router and obstructed, resulting in the Aiwit doorbell not receiving WiFi signals well.
Aiwit doorbell is connected to 5Ghz wifi:
Aiwit doorbell only supports 2.4Ghz wifi, make sure Aiwit doorbell connects to 2.4Ghz wifi.
If your wifi 2.4G and 5G are combined, then there is no need to check this issue, the router will automatically assign 2.4G wifi.
Hardware failure:
Aiwit doorbell wifi module failure,If you encounter this issue, it is recommended to contact your Aiwit doorbell seller for assistance.
Fix Aiwit doorbell can not connect to wifi
If you are experiencing difficulties connecting your Aiwit video doorbell to the WiFi network, don’t worry, we recommend reviewing the following guide and following the provided steps to try and fix it.
1. To ensure proper operation of your Aiwit doorbell, we recommend following these steps to confirm the power status of your Aiwit doorbell:
- Press the doorbell button: If the Aiwit doorbell’s indicator light flashes, this indicates that the doorbell is turned on.
- If there is no indicator light: Please connect the power supply to charge the Aiwit doorbell.
2. In order to connect Aiwit doorbell smoothly, please follow the guide below:
- Reset the Aiwit doorbell
- Connect the Aiwit doorbell near the router
- Make sure the wifi is 2.4Ghz and the wifi password is correct.
- As long as the Aiwit doorbell hardware is working, then you will be able to connect to the wifi.
If you still can’t connect to Aiwit doorbell, it is recommended to recheck the above issues, and reconnect.
If the connection fails more than 3 times, then there is a high probability that the Aiwit doorbell is malfunctioning, please contact your Aiwit doorbell seller.
3. Other ways to fix it?
If you follow the above guide and can’t fix it, you need to check if your wifi has restrictions such as mac whitelisting, router problems. But I don’t recommend it, router problem is less probable and requires an expert.
I suggest you just replace Aiwit doorbell, or buy another brand of doorbell.
How do I connect my Aiwit doorbell?
You can check these Aiwit manuals, or if you don’t have your Aiwit camera model, you can refer to the manuals, which usually operate in the same way.
How To Use Aiwit Camera (2023 Full Manual)
- How to connect Aiwit camera to wifi?
- How to share Aiwit camera?
- How to set up video recording
- How to set up motion detection
- How do I connect Aiwit doorbell to chime?
ENEK Video Doorbell MODEL V8 Aiwit app User Manual
ENEK Video Doorbell MODEL T8 Aiwit app User Manual
ENEK Video Doorbell MODEL T7 Aiwit app User Manual
ENEK Video Doorbell MODEL T5 User Manual
Why is my Aiwit doorbell offline?
Aiwit doorbell is usually offline for several reasons
- Battery problems, dead batteries or battery failure.
- wifi problem, may be the wifi signal is bad to cause offline, suggest to strengthen your wifi signal, or try to restart the router
- Aiwit doorbell wifi module failure, we suggest contacting your camera seller
Why am I not receiving Aiwit doorbell notifications on my phone?
If your phone does not receive notifications from the Aiwit doorbell, this is usually due to a software problem. To resolve this issue, we recommend that you follow these instructions:
- Upgrade the Aiwit application to the latest version.
- Make sure that the Aiwit doorbell is online.
- Turn on notification permissions for the Aiwit app. If you are using an Android phone, set it to priority notifications in the settings.
- Make sure that the Aiwit doorbell and your phone are connected to the Internet properly.
If these steps do not solve the problem, it may be an Aiwit APP issue or a phone bug, please contact your Aiwit doorbell seller.
Sometimes I can receive notifications and sometimes I can’t?
Usually it is a network problem, please make sure Aiwit Doorbell and your phone have a strong internet connection.
Why can’t Aiwit doorbell view alert videos?
The Aiwit doorbell requires the purchase of cloud storage in order to view alarm videos, and the Aiwit doorbell cannot be stored on a memory card. Therefore, you must purchase cloud storage to view the video recording.
Why can’t I view video recordings on Aiwit Doorbell when I could before?
Aiwit Doorbell will give you free cloud storage for a period of time, when the cloud storage expires you will need to purchase it to be able to view the video.
Why doesn’t Aiwit chime receive ringtone notification?
If your Aiwit chime is not receiving bell notifications, it may be due to the following reasons.
- Please check the power status of the Aiwit chime: If the Aiwit chime is turned on, it should be able to produce a bell sound when the ‘tune’ button is pressed.
- Reconnect the chime to the Aiwit doorbell.
If these steps do not work to make the Aiwit chime function properly, it may be due to hardware failure in the Aiwit chime. In this case, it is recommended to contact the Aiwit chime seller for assistance.
How do I know if my Aiwit doorbell is charging?
The charging icon in the upper right corner of the video interface means that it is charging
How do I reset my Aiwit doorbell?
Press and hold the doorbell button until the red light flashes, about 5-6 seconds.
Do I need to buy cloud storage for Aiwit doorbell?
You need to purchase cloud storage to view videos, Aiwit doorbell does not support memory cards for saving videos.
What memory cards does Aiwit doorbell support?
Aiwit doorbell does not support memory cards, you need to purchase cloud storage to Recording.
How do I use Aiwit doorbell on my computer?
Aiwit only supports Android and iPhone phone, there is no computer software, but you can use Aiwit on your computer in other ways.
How can I contact Aiwit Doorbell technical support?
If you are experiencing issues with your Aiwit doorbell, we recommend contacting eken for technical support. Eken is the developer of the Aiwit doorbell and can provide professional assistance. You can also contact the seller from whom you purchased your Aiwit doorbell for help.
Eken contact email: support-us@eken.com
Why does Aiwit suddenly ask for cloud storage fees?
Aiwit will give you 3 months of cloud storage, but when this expires you will need to purchase cloud storage, which is not free.
Note
Aiwit has updated its cloud storage policy and now, you need to purchase to view the videos and there is nothing we can do about it.
We can’t offer you a refund, or for questions about cloud storage, please contact Aiwit: support-us@eken.com
I can’t find instructions on using the 2 way audio
I don’t see it in the instructions or on the box or in the manual online please advise thank you
Press and hold the blue voice button at the bottom but make sure the red volume button is off by touching it it will turn black instead of red and when you speak to the person and they respond you will both hear each other
The battery life was on 53% yesterday and this morning its on 29%. I have it on high human detection to make battery life last longer. What is going on this is a huge jump
The doorbell want record videos anymore always say no videos for today
It’s telling me I have to purchase the cloud to view my videos
Same….
Hi yes to view videos you have pay subscription charge.
Thanks Ann for your reply I was just wondering if I could alter the record time on it as it only records for 20secs. But I’m guessing I have to subscribe to the cloud to do that.
Yes have to subscribe to alter 😡
Did you manage to get round this Tony? It’s always been free to view but now won’t play videos without the cloud purchase although Aiwit insists it’s free to view.
I just found this out as well. With the last upgrade it’s now requiring to buy cloud storage to view video. I don’t keep any of my videos but would sure like to know why someone was around at 1am.
So need to subscribe to view?
Hi Tony, if you go on the amazon site and look in description of doorbell it says a lifetime free recording, copy this and send a message in the app for doorbell asking why your being charged to see recordings when it said you’d have a lifetime free viewing and they’ll change so no charge
Hello. Who do you contact for this? I have the same problem. Thank you.
Open app and on the right hand side there should be a green speech bubble, click on that and send message… I sent this:
Why am I being asked to subscribe to be able to watch the videos, when purchasing it said. 【Lifetime Free Cloud Storage & Multiple-User Sharing】 Lifetime cloud service storage with no subscription fees. Videos can be stored in the cloud for 3 days with no storage limit, and the doorbell camera will automatically overwrite previous files for recurring recordings. You can also share the account with your family members.
I had chat last night with them & only certain ones are lifetime free.
I purchased 3 doorbells and also some solar cameras. NOW it wants charge me $29.99 for each additional camera?? With? Lifetime is forever free. WHAT scam!! It didn’t make me pay for #1 and I need 3. 3 doorways . Because ones I bought 4 solar cameras for driveway, side yard and back yard. That’s a ridiculous cost for EACH CAMERA.. it should state cost instead of saying free Lifetime cloud.
Hi Ann what is the best setting for my door bell camera to save battery & how long should I get with the 8m
I am having the same problem, did you fix yours? Need help
Hey , I’m having the same problems and no help from them , what I did find out is that I could send the videos inside of the chat & therefore am able to view them & also get on their nerves until they find me a solution .
Aan de binnenkant vd werkt ze, maar als we de bel buiten hangen werkt de camera niet.
My aiwit doorbell camera doesn’t record. I get notifications that someone’s by my house but when i go to look at the notification it brings me to the video recordings and then says no videos for the day.
Mine is not connecting either. the manual is not helpful at all, its more like a cheat sheet. it is vague and unclear how to connect chime to video doorbell. only 2 youtube videos i found and it was pointless.
does anybody assist here? or is it talk to the wall sitch? lol well, hopefully somebody can assist.
Is there a visual or a sound to look out for? or is it defected? do you guys create tutorials?
Check you got on correct date.
Having same issue, have you gotten anywhere?
I had the same problem – you need to get a micro SD for it. If you do have you, you do have to replace them periodically
They do NOT take SD cards in most of the doorbell cameras!
Mine is the same, seems to be since latest update, very disappointing
My indoor chime is not working. Spesial montage ?
My chime is not connecting either. the manual is not helpful at all, its more like a cheat sheet. it is vague and unclear how to connect chime to video doorbell. only 2 youtube videos i found and it was pointless.
does anybody assist here? or is it talk to the wall sitch? lol well, hopefully somebody can assist.
Is there a visual or a sound to look out for? or is it defected? do you guys create tutorials?
My doorbell is on low motion detection but keeps going off every time a car goes past the house?
Any idea how I can fix this?
Lower the camera angle, I used a few wedges behind the plate just below the upper mounting screws
I have Aiwit on both of my phones but on both of them I get a message that only to owner has permission to change the settings and how do I know what phone is the owner N8
I have Aiwit on both of my phones but on both of them I get a message that only to owner has permission to change the settings
I have the same problem. How do we solve this?
I have same problem & when read the manuel only the main user can change settings on phone.
you cant change as the same here and I emailed and was told whatever phone you set up first is the main one.
We had both our phones paired ,my husbands phone lost contact ,whilst trying to get his phone back on line I transferred my owner to his phone ,we are unable to retrieve my owner. We have tried to delete the app and start again but that’s not working it just picks up our previous settings can you advise please